Privacy Policy

About this Privacy Policy

Bonza Spins Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account areas, customer support channels and related online services. It applies whether you browse the site, register an account, make a deposit, play games, request a withdrawal or communicate with the support team.

Page contents

About this Privacy Policy Information we handle and why Cookies and similar technologies Sharing, security and retention Your privacy rights and how to contact us

Personal information means information that identifies you or could reasonably be linked to you. The information handled will depend on how you use the site and the services available to you. You may choose not to provide certain information, but this may prevent an account from being opened, a transaction from being completed or a request from being addressed.

This policy may be updated when services, technology or legal requirements change. The current version will be made available on the site. You should review it from time to time, particularly before providing new information or using a new feature. Where a change is important, reasonable steps may be taken to draw it to your attention.

Information collected directly from you

When you register or use the site, information may be requested to create and administer your account, provide gambling services, process payments and communicate with you. This can include your name, date of birth, contact details, login information, account preferences and information about your responsible gambling choices.

Information collected through use of the site

The site may also collect information automatically when you browse or use its features. This may include your internet protocol address, browser type, operating system, device identifiers, general location information, pages viewed, approximate times of access, referring pages and interactions with site features. This information helps with security, performance, troubleshooting and understanding how the site is used.

Information we handle and why

A casino website typically handles several categories of information. The information is used for specific business, service, security and legal purposes rather than collected without a reason. Depending on the circumstances, the categories may include the following:

Account details, such as your name, date of birth, contact information, username, account settings and records of your communications with support. These details are used to create and maintain your account, provide services, respond to questions and keep account information accurate.
Identity and verification documents, such as documents or information used to confirm identity, age, location or account ownership. Verification information may be used for customer due diligence, fraud prevention, account security and compliance with applicable obligations.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction references, wagering activity and account balances. These records are used to process transactions, investigate disputes, protect payment security and maintain accurate financial records.
Device, technical and usage information, such as browser details, device identifiers, internet protocol address, general location indicators, log data and information about how the site is used. This helps keep the platform secure, improve reliability, detect unusual activity and understand technical problems.
Cookie and similar technology information, such as preferences, session details and information about visits or interactions. This may be used to keep you signed in, remember settings, measure performance and support relevant communications where permitted.
Support and communication information, including messages, enquiries, feedback, records of contact and information you choose to provide when requesting assistance. This is used to investigate issues, answer questions and maintain a record of service interactions.

Main purposes for using information

To register, operate and secure your player account.
To provide casino features, process requests and maintain accurate account records.
To verify identity, age, account ownership and eligibility where required.
To carry out anti-fraud, anti-money-laundering, financial crime and security checks.
To process deposits, withdrawals and other account transactions.
To provide customer support, resolve complaints and communicate service information.
To monitor, test and improve the website, games, systems and user experience.
To send marketing communications where permitted and where the required permission or other lawful basis applies.
To meet legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
To protect the rights, safety, systems, property and users of the site.

Information may be used for more than one purpose where those purposes are connected. For example, transaction information may be needed both to complete a payment and to satisfy security, verification and record-keeping requirements. Where information is used for marketing, you can withdraw your consent or opt out as explained below.

Cookies and similar technologies

Cookies are small text files or similar technologies stored on or read from your device when you visit a website. They can help a site recognise a session, remember preferences, keep account areas working and understand how visitors use pages. Some cookies are necessary for core functions, while others may support analytics, performance, security or marketing activities.

Bonza Spins Casino may use cookies and related technologies to maintain secure sessions, remember selected settings, prevent misuse, measure site performance, identify technical errors and improve online services. Information collected through these technologies may be combined with other technical or account information where this is appropriate and permitted.

You can manage or restrict cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies and block some or all future cookies. If you block essential cookies, some account functions, security features or parts of the site may not work correctly. Changing browser settings may also affect other websites you use.

Marketing communications

If you have agreed to receive marketing, communications may include information about site features, updates or other services. You can withdraw consent at any time by using an unsubscribe option included in a message or by contacting support@bonzaspinscasino.best. Service messages relating to account security, transactions, verification, responsible gambling or important changes may still be sent when they are needed to provide the service or meet an obligation.

Sharing, security and retention

Personal information may be shared where it is reasonably necessary for the purposes described in this policy. This may include sharing with carefully selected service providers that help operate the website and deliver services. Depending on the activity, these providers may support payment processing, identity verification, fraud monitoring, information technology, hosting, communications, customer support, security, analytics or professional services.

Information may also be disclosed where required or permitted by applicable law, court process or a valid request from an authorised public body. It may be used or shared to investigate suspected fraud, security incidents, unlawful activity, breaches of site rules or threats to the safety of users and systems. Information may be transferred to service providers located outside Australia where this is necessary to operate services. Reasonable steps should be taken to protect information when it is handled by third parties.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure communications, staff and supplier procedures, and systems designed to identify suspicious activity. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, to provide services, resolve issues, protect the site or meet applicable obligations. When information is no longer required, it may be securely deleted, anonymised or destroyed in accordance with relevant procedures.

Closing an account does not always mean that all records can be deleted immediately. Some account, verification, transaction, security and communication records must be kept for a period required by law or for other permitted purposes, including resolving disputes and preventing fraud. Where records must be retained, access and use should be limited to the purposes for which they are kept.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information held about you and how it is being used. You may also request that inaccurate or incomplete information is corrected. In some circumstances, you may ask for your information to be deleted, or ask for processing to be restricted. These rights are not absolute, and a request may be declined or limited where keeping or using information is necessary for legal, security, fraud prevention, transaction, dispute or service reasons.

Requests you can make

Access: ask for confirmation about whether personal information is held about you and request a copy or explanation of relevant information.
Correction: ask for inaccurate, out-of-date or incomplete personal information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some records may need to remain because of legal or security requirements.
Marketing consent: withdraw consent to promotional communications at any time. This does not necessarily stop non-promotional messages needed for your account or transactions.
Information about use: ask for general information about the purposes for which your information is handled and the types of parties that may receive it.

How to exercise your rights

To make a privacy request, contact support@bonzaspinscasino.best and explain what you are asking for. Please use the email address associated with your account where possible and provide enough information to help locate the relevant records. Additional information may be requested to confirm your identity before a request is completed. This is a security measure designed to prevent personal information being disclosed to the wrong person.

Requests will be reviewed and handled within a reasonable timeframe, taking account of their complexity, the information requested and any applicable requirements. If a request cannot be completed in full, an explanation may be provided where permitted. If you believe your privacy concern has not been addressed, you can contact support@bonzaspinscasino.best with further details so the matter can be reviewed.

By using the site, you acknowledge that personal information may be collected and handled as described in this policy. Where consent is required, it will be requested in an appropriate way. You can withdraw consent where stated above, but withdrawing consent does not affect processing that took place before withdrawal or processing that can continue on another permitted basis.

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